Communications

Creating a Clarification
If you have a question that you would like to ask of the authority you can create a Clarification from the Communication area.  A Clarification message is s...
Tue, 5 Jul, 2022 at 5:07 PM
How to deal with a Clarification Response that asks for further information
How to deal with a Clarification Response that asks for further information Communications within AWARD® are designed to be a single transaction of ques...
Mon, 5 Sep, 2022 at 4:36 PM
Clarifications not available
Problem  Clarifications may not be active in the project  (no clarification button)   Clarification close date might have passed - Suppliers will see thi...
Tue, 5 Jul, 2022 at 5:08 PM
How do I recall or delete a clarification
It is not possible to delete or recall a clarification once it has been sent. However, a Supplier can Invalidate the Clarification providing that ha...
Tue, 5 Jul, 2022 at 5:09 PM
Unable to update Clarification
Communications within AWARD® are designed to be a single transaction of question and response, this prevents a conversation evolving to other items and beco...
Mon, 5 Sep, 2022 at 5:17 PM
Who can see Clarifications?
If you are a supplier viewing AWARD®: You will normally only be able to see Clarifications (CQ) raised by your own organization, which is done to avoid ...
Mon, 5 Sep, 2022 at 5:09 PM
How do you export a list of Clarifications?
If you are a supplier, you can extract a list of Clarifications or Notices though the "Export to Excel" button.  Please note: Clarifications and ...
Wed, 29 Jun, 2022 at 1:44 PM
Can't attach documents to Clarification
Scenario:  You are a bidder and trying attach a document to a clarification, however you cannot see any option to upload.   Solution: The project setup ...
Mon, 25 Jul, 2022 at 11:05 AM
Can't upload document into a clarification - warning message
Scenario: Warning message when trying to upload a document to a clarification. "There are no Document Groups which you have rights to upload into"...
Mon, 25 Jul, 2022 at 11:03 AM
Responding to an Authority Query
Authority Query's are messages sent to a specified bidder by the Authority requiring a response and can only be viewed between the authority and the spe...
Mon, 29 Apr, 2024 at 12:14 PM